Frequently Asked Questions
Have a question about ordering, shipping, or finding the right part? Start here. If you can't find your answer, our team is happy to help.
Ordering & Parts
How do I know a part fits my model?
Use our model lookup and fitment guides to match a part to your specific unit, and check any cross-reference numbers listed on the product page. You are responsible for confirming fit before purchasing, so if you're unsure, email support@envirofireplaceparts.com with your model number and we'll help you verify the correct part.
What if I can't find my part?
If a part isn't showing in our catalog, contact us with your model number and a description (photos help too). We can often source parts that aren't listed, and you can request a part directly through our support team.
Are your parts genuine or OEM?
Yes. We focus on genuine OEM replacement parts that are built to fit and perform as the manufacturer intended.
Do parts carry a warranty?
Replacement parts carry a 90-day limited warranty from the date of purchase, unless otherwise stated. Note that gas, pellet and electrical components must be installed by a licensed technician, and warranty claims for those components require a valid installation receipt. See our Warranty page for full details.
Shipping & Delivery
How quickly do you ship?
In-stock items ship within 1–3 business days. Available services and rates for your address are shown at checkout. We currently ship to addresses in Canada.
How long does shipping take?
In-stock items ship within 1–3 business days, and generally take 3–15 business days in transit once shipped, depending on your location and the service selected. See our Shipping page for details.
How do I track my order?
When your order ships, we email you a tracking number. You can also view tracking and order status by logging into your account.
Returns & Support
What's your return policy?
Eligible items may be returned within 14 days of delivery. Items must be unused and uninstalled, in their original packaging, and you need a return authorization before shipping anything back. A 20% restocking fee applies to returns of items that are not defective, damaged or shipped in error. The fee is waived when a part doesn't fit a model we list it for (our listing error); it still applies when the part was ordered for the wrong model. Items marked "Non-returnable", special-order items and clearance items can't be returned for a change of mind. Full details are on our Returns & Refunds page.
How do I contact support?
Call (705) 741-1900 (Mon–Fri, Eastern Time) or email us at support@envirofireplaceparts.com. Include your order number and model where relevant so we can help you faster.